Available courses

For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not. 

The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

 

OBJECTIVES

  • Describe the concept of a team, and its factors for success
  • Explain the four phases of the Tuckman team development model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  • Discuss the uses,  benefits and disadvantages of various team-building activities
  • Describe several team-building activities that you can use, and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
  • List actions to do -- and those to avoid -- when encouraging teamwork

 

COURSE OUTLINE

 

  • Module One: Getting Started
  • Module Two: Defining Success
  • Module Three: Types of Teams
  • Module Four: The First Stage of Team Development – Forming
  • Module Five: The Second Stage of Team Development – Storming
  • Module Six: The Third Stage of Team Development – Norming
  • Module Seven: The Fourth Stage of Team Development – Performing
  • Module Eight: Team Building Activities
  • Module Nine: Making the Most of Team Meetings
  • Module Ten: Solving Problems as a Team
  • Module Eleven: Encouraging Teamwork
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop. 
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.


OBJECTIVES

  • Discuss how soft skills are important to success in the workplace
  • Understand the 10 key soft skills everyone should have
  • Use soft skills to relate more effectively to others in the workplace
  • Understand how to use soft skills to communicate, problem-solve, and resolve conflict
  • Apply soft skills to specific situations

COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: What are Soft Skills? 
  • Module Three: Communication 
  • Module Four: Teamwork
  • Module Five: Problem-Solving
  • Module Six: Time Management
  • Module Seven: Attitude and Work Ethic
  • Module Eight: Adaptability/Flexibility
  • Module Nine: Self-Confidence (Owning It)
  • Module Ten: Ability to Learn from
  • Module Eleven: Networking
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting.  It is also a marvelous instrument for quick reference and utilization.  Strategies and procedures are a vital connection between the company's vision and its everyday operations.    

OBJECTIVES

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Why Your Office Needs Administrative Procedures
  • Module Three: Gathering the Right Tools 
  • Module Four: Identifying Procedures to Include 
  • Module Five: Top Five Procedures to Record 
  • Module Six: What to Include in Your Binder (I) 
  • Module Seven: What to Include in Your Binder (II) 
  • Module Eight: Organizing Your Binder 
  • Module Nine: What Not to Include in the Procedure Guide 
  • Module Ten: Share Office Procedure Guide 
  • Module Eleven: Successfully Executing the Guide 
  • Module Twelve: Wrapping Up 

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business
runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently,
manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

OBJECTIVES

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of Yourself is a priority

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Getting Organized (I)
  • Module Three: Getting Organized (II)
  • Module Four: Managing Time
  • Module Five: Getting It All Done On Time  
  • Module Six: Special Tasks
  • Module Seven: Verbal Communication Skills 
  • Module Eight: Non-Verbal Communication Skills 
  • Module Nine: Empowering Yourself
  • Module Ten: The Team of Two
  • Module Eleven: Taking Care of Yourself 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to
change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what's wrong will transform the individuals and thus transform the organization. 
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn't like to share good positive stories and events? Think about it.

OBJECTIVES

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognize positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Introducing Appreciative Inquiry
  • Module Three: Changing the Way You Think 
  • Module Four: Four D Model
  • Module Five: Four I Model 
  • Module Six: Appreciative Inquiry Interview Style
  • Module Seven: Anticipatory Reality
  • Module Eight: The Power of Positive Imagery
  • Module Nine: Influencing Change Through Appreciative Inquiry
  • Module Ten: Coaching and Managing With Appreciative Inquiry 
  • Module Ten: Review Questions
  • Module Eleven: Creating a Positive Core
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.
Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!

OBJECTIVES

  • Understand basic accounting terminology.
  • Identify the differences between the cash and accrual accounting methods.
  • Keep track of your business by becoming familiar with accounts payable and accounts receivable.
  • Use a journal and general ledger to document business financials.
  • Utilize the balance sheet.
  • Identify different types of financial statements.
  • Uncover the reasons for and actually create a budget.
  • Be familiar with internal and external auditing. 


COURSE OUTLINE

  • Module One: Introduction                            
  • Module Two: Basic Terminology (I)                      
  • Module Three: Basic Terminology (II)                    
  • Module Four: Accounting Methods                    
  • Module Five: Keeping Track of Your Business             
  • Module Six: Understanding the Balance Sheet            
  • Module Seven: Other Financial Statements             
  • Module Eight: Payroll Accounting / Terminology          
  • Module Nine: End of Period Procedures                
  • Module Ten: Financial Planning, Budgeting and Control    
  • Module Eleven: Auditing                               
  • Module Twelve: Wrapping Up 


Access Duration:
1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion.
The Budgets And Financial Reports workshop will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

OBJECTIVES

  • Identify financial terminology
  • Understand financial statements
  • Identify how to analyze financial statements
  • Understand budgets
  • How to make budgeting easy
  • Understand advanced forecasting techniques
  • Understand how to manage the budget
  • Identify How to make smart purchasing decisions
  • Identify the legal aspects of finances

OUTLINE

  • Module One: Getting Started
  • Module Two: Glossary
  • Module Three: Understanding Financial Statements
  • Module Four: Analyzing Financial Statements (I)
  • Module Five: Analyzing Financial Statements (II)
  • Module Six: Understanding Budgets
  • Module Seven: Budgeting Made Easy
  • Module Eight: Advanced Forecasting Techniques
  • Module Nine: Managing the Budget
  • Module Ten: Making Smart Purchasing Decisions
  • Module Eleven: A Glimpse into the Legal World
  • Module Twelve: Wrapping Up


Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting

Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. 
The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participates with that extra benefit in the business world that a lot of people are losing.

OBJECTIVES

  • Gain better awareness of common spelling and grammar issues in business writing.
  • Review basic concepts in sentence and paragraph construction.
  • Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
  • Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
  • Define proofreading and understand techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • List guidelines in printing and publishing business writing.


OUTLINE 
  • Module One: Getting Started
  • Module Two: Working with Words
  • Module Three: Constructing Sentences
  • Module Four: Creating Paragraphs 
  • Module Five: Writing Meeting Agendas 
  • Module Six: Writing E-mails
  • Module Seven: Writing Business Letters 
  • Module Eight: Writing Proposals
  • Module Nine: Writing Reports
  • Module Ten: Other Types of Documents 
  • Module Eleven: Proofreading and Finishing
  • Module Twelve: Wrapping Up


Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33

Facilitator: DexNova Consulting 

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

OBJECTIVES

  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarize myself with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Basics (I)
  • Module Three: The Basics (II)
  • Module Four: Phone Etiquette
  • Module Five:  Tools
  • Module Six: Speaking Like a Star
  • Module Seven: Types of Questions
  • Module Eight:  Benchmarking
  • Module Nine:  Goal Setting
  • Module Ten:  Key Steps
  • Module Eleven: Closing
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.
The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

OBJECTIVES

  • List the steps necessary for preparing a change strategy and building support for the change
  • Describe the WIFM – the individual motivators for change
  • Use needed components to develop a change management  and communications plans, and to list implementation strategies
  • Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
  • Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
  • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
  • Use strategies for aligning people with a change, appealing to emotions and facts
  • Describe the importance of resiliency and flexibility in the context of change.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Preparing for Change 
  • Module Three: Identifying the WIFM
  • Module Four: Understanding Change
  • Module Five: Leading and Managing the Change
  • Module Six: Gaining Support
  • Module Seven: Making it All Worthwhile
  • Module Eight: Using Appreciative Inquiry
  • Module Nine: Bringing People to Your Side
  • Module Ten: Building Resiliency
  • Module Eleven: Building Flexibility 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended




Facilitator: DexNova Consulting 

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

OBJECTIVES

  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles.
  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Defining Coaching and Mentoring
  • Module Three: Setting Goals 
  • Module Four: Understanding the Realities 
  • Module Five: Developing Options
  • Module Six: Wrapping it All Up  
  • Module Seven: The Importance of Trust 
  • Module Eight: Providing Feedback
  • Module Nine: Overcoming Roadblocks
  • Module Ten: Reaching the End 
  • Module Eleven: How Mentoring Differs from Coaching
  • Module Twelve: Wrapping it Up 
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

 

 

OBJECTIVES 

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others 
  • Use “I” messages

   

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Big Picture
  • Module Three: Understanding Communication Barriers
  • Module Four: Paraverbal Communication Skills
  • Module Five: Non-Verbal Communication
  • Module Six: Speaking Like a STAR
  • Module Seven: Listening Skills
  • Module Eight: Asking Good Questions
  • Module Nine: Appreciative Inquiry
  • Module Ten: Mastering the Art of Conversation
  • Module Eleven: Advanced Communication Skills
  • Module Twelve: Wrapping Up

Access Duration: 1 Month

PDUs Available: 6 PDUs

Course Fee:

     USD 23.33 - Online

     N6,999 - Online

     N25,000 | N30,000 - Blended

  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended




Facilitator: DexNova Consulting 

An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect. 
With our Conducting Annual Employee Reviews workshop, your participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

OBJECTIVES

  • Understand the process of conducting an annual review.
  • Determine the categories for an annual review.
  • Know the mistakes managers make during an annual review.
  • Understand the concept of pay for performance.
  • Know how to tie employee compensation to firm-wide returns.
  • Know the value of employee communication.
  • Gauge employees’ happiness.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: How to Conduct Annual Reviews 
  • Module Three: Categories for Annual Review I   
  • Module Four: Categories for Annual Review II   
  • Module Five: Common Mistakes Managers Make when Conducting Employee Reviews I 
  • Module Six: Common Mistakes Managers Make when Conducting Employee Reviews II   
  • Module Seven: Successful Tips for Concept of Pay for Performance  
  • Module Eight: How to Tie Employee Compensation to Firm-Wide Returns  
  • Module Nine: How to Communicate Employee Expectations Effectively  
  • Module Ten: Meaningful Questions to Gauge Employee Happiness I  
  • Module Eleven: Meaningful Questions to Gauge Employee Happiness II  
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 


Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict
resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and
using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. 


OBJECTIVES

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: An Introduction to Conflict Resolution
  • Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
  • Module Four: Creating an Effective Atmosphere
  • Module Five: Creating a Mutual Understanding 
  • Module Six: Focusing on Individual and Shared Needs
  • Module Seven: Getting to the Root Cause
  • Module Seven: Review Questions
  • Module Eight: Generating Options
  • Module Nine: Building a Solution
  • Module Ten: The Short Version of the Process
  • Module Eleven: Additional Tools
  • Module Twelve: Wrapping Up 

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.  Contracts, however,  are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are  not, companies face financial loss, relationship harm, and damaged reputations.
With our “Contract Management” workshop, your participants will discover the specifics of how contract management works and how to effectively source agents. 

OBJECTIVES

  • Identify contract elements
  • Understand ethical contract management
  • Calculate value
  • Negotiate contracts
  • Create basic amendments

OUTLINE

  • Module One: Getting Started  
  • Module Two: Defining Contract Management  
  • Module Three: Legal and Ethical Contract Management  
  • Module Four: Contract Management Requests  
  • Module Five: How to Create a Contract  
  • Module Six: Contract Negotiations  
  • Module Seven: Assess Performance  
  • Module Eight: Relationships  
  • Module Nine: Amending Contracts  
  • Module Ten: Conducting Audits  
  • Module Eleven: Renewing Contracts  
  • Module Twelve: Wrapping Up  


Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended


Facilitator: DexNova Consulting 

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type
of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.
The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as
well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

OBJECTIVES

  • Understand problems and the creative problem solving process
  • Identify types of information to gather and key questions to ask in problem solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution 
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and redefine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Problem Solving Method
  • Module Three: Information Gathering
  • Module Four: Problem Definition
  • Module Five: Preparing for Brainstorming
  • Module Six: Generating Solutions (I)
  • Module Seven: Generating Solutions (II) 
  • Module Eight: Analyzing Solutions
  • Module Nine: Selecting a Solution
  • Module Ten: Planning Your Next Steps
  • Module Eleven: Recording Lessons Learned
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will
gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to
nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

OBJECTIVES

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: When Should Feedback Occur?
  • Module Three: Preparing and Planning
  • Module Four: Choosing a Time and Place 
  • Module Five: During the Session (I)
  • Module Six: During the Session (II) 
  • Module Seven: Setting Goals
  • Module Eight: Diffusing Anger or Negative Emotions
  • Module Nine: What Not to Do
  • Module Ten: After the Session (I) 
  • Module Eleven: After the Session (II) 
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world. 
Through our Developing Corporate Behavior workshop your participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan your participants should see a reduction in incidents and an increase in team work and loyalty.

OBJECTIVES

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Science of Behavior
  • Module Three: Benefits for Corporate Behavior
  • Module Four: Most Common Categories of Corporate Behavior
  • Module Five: Managerial Structure
  • Module Six: Company Values and Ethics
  • Module Seven: Employee Accountability
  • Module Eight: Workplace Incidents
  • Module Nine: Designing and Implementing
  • Module Ten: Corporate Team Behavior
  • Module Eleven: Auditing Corporate Behavior
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.
With our Developing New Managers workshop, your participants will understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.

OBJOBJECTIVES

  • Discuss strategies for developing new managers
  • Understand the importance of defining a clear management track
  • Determine core roles and competencies for managers
  • Understand the importance of continuous development for managers
  • Apply the principles of manager development to your own organization

COURSE OUTLINE
  • Module One: Getting Started 
  • Module Two: Managers are Made, Not Born
  • Module Three: Create a Management Track
  • Module Four: Define and Build Comptencies
  • Module Five: Managers Learn by Being Managed Well
  • Module Six: Provide Tools
  • Module Seven: Provide Support
  • Module Eight: Identify Strong Candidates Early
  • Module Nine: Clearly Define the Management Track
  • Module Ten: Empower New Managers
  • Module Eleven: Provide Growth Opportunities
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.
The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.
 
OBJECTIVES

  • Defining motivation, an employer’s role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee Motivation
  • Describing the theories which pertain to Employee Motivation – with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation.
  • Setting clear and defined goals.
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.
 
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: A Psychological Approach
  • Module Three: Object-Oriented Theory
  • Module Four: Using Reinforcement Theory
  • Module Five: Using Expectancy Theory
  • Module Six: Personality’s Role in Motivation
  • Module Seven: Setting Goals
  • Module Eight: A Personal Toolbox
  • Module Nine: Motivation on the Job
  • Module Ten: Addressing Specific Morale Issues
  • Module Eleven: Keeping Yourself Motivated
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. It will stop highly skilled workers from being lured to a competitor, which makes your company stronger within the market.
Through Employee Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.

OBJECTIVES

  • Define onboarding.
  • Understanding the benefits and purpose of onboarding.
  • Recognize how to prepare for an onboarding program.
  • Identify ways to engage and follow up with employees.
  • Create expectations.
  • Discover the importance of resiliency and flexibility.
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Purpose of Onboarding
  • Module Three: Introduction
  • Module Four: Onboarding Preparation
  • Module Five: Onboarding Checklist 
  • Module Six: Creating an Engaging Program
  • Module Seven: Following Up with New Employees
  • Module Eight: Setting Expectations
  • Module Nine: Resiliency and Flexibility
  • Module Ten: Assigning Work
  • Module Eleven: Providing Feedback
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees.
Through our Employee Recognition workshop your participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.

OBJECTIVES

  • Assess the type of Employee Recognition Program(s) your company needs
  • Train leadership to recognize their employees
  • Know when and where recognition is needed
  • Construct a culture of recognition
  • Maintain an effective Employee Recognition Program

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Many Types of Incentive 
  • Module Three: Designing Employee Recognition Programs
  • Module Four: How To Get The Buzz Out 
  • Module Five: It Starts From The Top!
  • Module Six: Creating a Culture of Recognition
  • Module Seven: The Best Things In Life Are Free!
  • Module Eight: A Small Gesture Goes A Long Way
  • Module Nine: Pulling Out The Red Carpets
  • Module Ten: The Don’ts of Employee Recognition
  • Module Eleven: Maintaining Employee Recognition Programs
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your organization. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.
Hiring a new employee is one of the largest investments you can make in business. That is why hiring the correct employee is so important. Hiring the right employee is more important than ever, as training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Employee Recruitment that your hiring department need to help them interview and recruit the right employee for you.

OBJECTIVES

  • Defining recruitment.
  • Understanding the selection process.
  • Recognizing the GROW model and how to set goals.
  • Preparing for the interview and question process.
  • Identifying and avoiding bias when making offers.
  • Discovering ways to retain talent and measure growth.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Introduction to Recruitment
  • Module Three: The Selection Process
  • Module Four: Goal Setting
  • Module Five: The Interview
  • Module Six: Types of Interview Questions
  • Module Seven: Avoiding Bias in Your Selection
  • Module Eight: The Background Check
  • Module Nine: Making Your Offer
  • Module Ten: Orientation and Retention
  • Module Eleven: Measuring the Results
  • Module Twelve: Wrapping Up

Access Duration: 1 Month

PDUs Available: 4 PDUs

Course Fee: N4,999 | $16.66



Facilitator: DexNova Consulting 

Having to fire an employee is never an easy task.  Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company.  One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts.  Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward. 
With our Employee Termination workshop, your participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go. 

OBJECTIVES

  • Create employee performance plans
  • Identify employees who should be terminated
  • Establish effective termination meetings
  • Know the “Do’s” and “Don’ts” of firing an employee
  • Be able to conduct exit interviews

OUTLINE

  • Module One: Getting Started 
  • Module Two: Placing an Employee on a Performance Improvement Plan (PIP) Before Firing  
  • Module Three: Employees Who Should Be Terminated I  
  • Module Four: Employees Who Should Be Terminated II  
  • Module Five: Things to Consider When Setting Up the Termination Meeting  
  • Module Six: The Correct Way to Fire an Employee I  
  • Module Seven: The Correct Way to Fire an Employee II  
  • Module Eight: What an Employment Termination Checklist Should Contain  
  • Module Nine: The “Don’ts” of Firing an Employee I  
  • Module Ten: The “Don’ts” of Firing an Employee II  
  • Module Eleven: Conduct Effective Exit Interviews  
  • Module Twelve: Wrapping Up  

Access Duration: 1 Month

PDUs Available: 7  PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
Our Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.

OBJECTIVES

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Working with Your Manager
  • Module Three: Administrative Soft Skills 
  • Module Four: Effective Time Management
  • Module Five: Meeting Management
  • Module Six: Tools of the Trade (I)
  • Module Seven: Tools of the Trade (II) 
  • Module Eight: Being an Effective Gatekeeper 
  • Module Nine: Organizational Skills
  • Module Ten: Confidentiality Guidelines 
  • Module Eleven: Special Tasks
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.
The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

OBJECTIVES

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
  • Identify ways a facilitator can help a group
  • reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
  • Define what interventions are, when they are appropriate and how to implement them.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Facilitation
  • Module Three: Process vs. Content
  • Module Four: Laying the Groundwork
  • Module Five: Tuckman and Jensen’s Model of Team Development
  • Module Six: Building Consensus
  • Module Seven: Reaching a Decision Point
  • Module Eight: Dealing with Difficult People
  • Module Nine: Addressing Group Dysfunction
  • Module Ten: About Intervention
  • Module Eleven: Intervention Techniques
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work program your participants will experience the benefits of a healthier lifestyle and workplace. 
Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Your participants will touch on common issues such as smoking cessation, nutrition & weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program at your organization.

OBJECTIVES

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Definition of a Health and Wellness Program
  • Module Three: Types of Health and Wellness Programs
  • Module Four: Health Behavior Programs 
  • Module Five: Health Screenings and Maintenance Programs 
  • Module Six: Mental Health Programs 
  • Module Seven: Evaluate the Need 
  • Module Eight: Planning Process  
  • Module Nine: Implementation 
  • Module Ten: Create a "Culture of Wellness" 
  • Module Eleven: Evaluate Results
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals. 
With our High Performance Teams (Non -remote Workers) workshop, your participants will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success!

OBJECTIVES:

  • Understand the benefits of high performance teams
  • Address challenges 
  • Conduct effective meetings
  • Be able to see the big picture
  • Work collaboratively
  • Adequately praise team members

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Benefits of High Performance Teams
  • Module Three: Challenges of High Performance Teams
  • Module Four: How to Build and Lead High Performance Teams
  • Module Five: Characteristics of High Performance Teams 
  • Module Six: Roles of an Effective Team Leader 
  • Module Seven: Leading High Performance Teams (I) 
  • Module Eight: Leading High Performance Teams (II)  
  • Module Nine: Ideas for Motivating High Performance Teams 
  • Module Ten: Steps to Retaining High Performers 
  • Module Eleven: Augmenting Team Performance 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge task. This workshop identifies these challenges and helps your participants push through to success.
With our High Performance Teams (Remote Workforce) workshop, your participants will begin to see how important it is to develop a core set of high performance skills, while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up your high performance teams to accomplish any task.

OBJECTIVES:

  • Define high performance teams.
  • Define remote workforce.
  • Understand the characteristics of a high performance team.
  • Understand how to create teamwork.
  • Understand the importance of communication.
  • Understand how to train your high performance team of remote employees.
  • Learn how to manage a high performance team.
  • Learn the techniques of an effective team meeting.

COURSE OUTLINE

  • Module One: Getting Started 
  • Module Two: Remote Workforce
  • Module Three: High Performance Teams 
  • Module Four: Characteristics of High Performance Teams 
  • Module Five: How to Create Teamwork  
  • Module Six: Types of Communication 
  • Module Seven: Training Your Team  
  • Module Eight: Managing the Team 
  • Module Nine: Effective Team Meeting How-to  
  • Module Ten: Keep Happy and Motivated High Performance Team 
  • Module Eleven: “Don’ts” with High Performance Teams 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.
The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

OBJECTIVES

  • Describe the implications of different aspects of Human Resource Management on your daily responsibilities
  • Define human resources terms and subject matter
  • Recruit, interview, and retain employees more effectively
  • Follow up with new employees in a structured manner
  • Be an advocate for your employees’ health and safety
  • Provide accurate, actionable feedback to employees
  • Act appropriately in situations requiring discipline and termination
  • Identify three areas for further development within the Human Resources field as part of a personal action plan
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Human Resources Today
  • Module Three: Recruiting and Interviewing 
  • Module Four: Retention and Orientation 
  • Module Five: Following Up With New Employees
  • Module Six: Workplace Health & Safety
  • Module Seven: Workplace Bullying, Harassment, and Violence
  • Module Eight: Workplace Wellness 
  • Module Nine: Providing Feedback to Employees 
  • Module Ten: Disciplining Employees 
  • Module Eleven: Terminating Employees 
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health. However, a life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals.
With our Life Coaching Essentials workshop, your participants will discover the meaning of life coaching and how life coaching services can be utilized to achieve their goals.

OBJECTIVES

  • Determine the purpose of life coaching
  • Define benefits of life coaching
  • Know the tools and techniques for life coaching
  • Outline a life coaching session
  • Know the different areas of life coaching


OUTLINE

  • Module One: Getting Started  
  • Module Two: Why You Need a Life Coach?  
  • Module Three: The Benefits of Life Coaching  
  • Module Four: Life Coaching Challenges  
  • Module Five: Basic Structure of a Coaching Session  
  • Module Six: Essential Skills for Successful Coaching  
  • Module Seven: Life Coaching Tools and Techniques  
  • Module Eight: Life Coaching Specialized Areas (I)  
  • Module Nine: Life Coaching Specialized Areas (II) 
  • Module Ten: Life Coaching Specialized Areas (III)  
  • Module Eleven: Apply What You Learned to the Workplace  
  • Module Twelve: Wrapping Up  


Access Duration: 1 Month
PDUs Available: 7 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.
Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.


OBJECTIVES

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • How to handle complications
  • Communicate between employees and their managers

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Grooming a New Manager
  • Module Three: Coaching and Mentoring (I)
  • Module Four: Coaching and Mentoring (II) 
  • Module Five: Measuring Performance
  • Module Six: Motivating Managers
  • Module Seven: Signs of Poor Management
  • Module Eight: Trust Your Team of Managers 
  • Module Nine: When an Employee Complains About Their Manager
  • Module Ten: When Do You Step In?
  • Module Eleven: Remember These Basic Qualities
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals.
It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

OBJECTIVES

  • Define management.
  • Understand ethics in the workplace.
  • Manage information and make decisions.
  • Be familiar with the control process.
  • Use organizational strategies to facilitate change.
  • Create structures and processes to manage teams.
  • Manage as a leader.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Introduction to Management
  • Module Three: Ethics and Social Responsibility
  • Module Four: Managing Information
  • Module Five: Decision-Making
  • Module Six: Control
  • Module Seven: Organizational Strategy
  • Module Eight: Innovation and Change 
  • Module Nine: Organizational Structures and Process
  • Module Ten: Managing Teams
  • Module Eleven: Motivation and Leadership
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.
Our Managing Workplace Anxiety workshop will provide your participants the important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this workshop your participants will be better suited to the challenges that the workplace can bring.

OBJECTIVES

  • Explore different types of workplace anxieties
  • Learn to recognize symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognize common trigger and accelerants
  • Learn the difference between anxiety and common nervousness
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Common Types of Anxiety
  • Module Three: Recognizing Symptoms in Others
  • Module Four: Coping Strategies (I)
  • Module Five: Coping Strategies (II)  
  • Module Six: Don’t Avoid the Situation 
  • Module Seven: Differences in Anxiety and Normal Nervousness
  • Module Eight: Physical Symptoms
  • Module Nine: Recognize the Positive Aspects of Anxiety
  • Module Ten: Common Anxiety Triggers
  • Module Eleven: When to Seek Extra Help?
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available:10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.
Our Measuring Results From Training course, your participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants.

OBJECTIVES

  • Understand Kolb’s learning styles and learning cycle
  • Understand Kirkpatrick’s levels of evaluation
  • Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals
  • Understand when to use each type of evaluation tool
  • Be able to perform a needs assessment
  • Know how to write learning objectives and link them to evaluation
  • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
  • Know how to identify the costs, benefits, and return on investment of training
  • Be familiar with the parts of a business case

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Kolb’s Learning Styles
  • Module Three: Kirkpatrick’s Levels of Evaluation
  • Module Four: Types of Measurement Tools
  • Module Five: Focusing the Training
  • Module Six: Creating an Evaluation Plan 
  • Module Seven: Assessing Learning before Training
  • Module Eight: Assessing Learning during Training 
  • Module Nine: Assessing Learning after Training 
  • Module Ten: The Long Term View
  • Module Eleven: Calculating the Return on Investment (ROI)
  • Module Twelve: Wrapping Up 

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

This workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give then the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop your participants will learn the needed skills in planning and implementing a successful meeting. 
The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

OBJECTIVES

  • Planning and Preparing
  • Identifying the Participants 
  • How to choose the time and place  
  • How to create the agenda 
  • How to set up the meeting space  
  • How to incorporate your electronic options 
  • Meeting Roles and Responsibilities 
  • Use an agenda
  • Chairing a Meeting
  • How to deal with disruptions 
  • How to professionally deal with personality conflicts 
  • How to take minutes  
  • How to make the most of your meeting using games, activities and prizes

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Planning and Preparing (I)
  • Module Three: Planning and Preparing (II) 
  • Module Four: Setting up the Meeting Space 
  • Module Five: Electronic Options 
  • Module Six: Meeting Roles and Responsibilities 
  • Module Seven: Chairing a Meeting (I) 
  • Module Eight: Chairing a Meeting (II)  
  • Module Nine: Dealing with Disruptions 
  • Module Ten: Taking Minutes 
  • Module Eleven: Making the Most of Your Meeting 
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.
Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.

OBJECTIVES

  • Define onboarding
  • Discuss the characteristics of Millennials
  • Create an onboarding process for Millennials
  • Develop action plans for working with Millennials
  • Learn from introspection
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Purpose of Onboarding
  • Module Three: Introduction
  • Module Four: Millennials and Onboarding
  • Module Five: Onboarding Checklist
  • Module Six: Engaging the Millennial Employee
  • Module Seven: Following Up With the Millennial Employee
  • Module Eight: Setting Expectations with the Millennial Employee
  • Module Nine: Mentoring the Millennial
  • Module Ten: Assigning Work to the Millennial Employee
  • Module Eleven: Providing Feedback
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Everyone can always use some inspiration and motivation. This workshop will help your participant’s target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.

Motivating Your Sales Team will help your participants create the right motivating environment that will shape and develop their sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.

OBJECTIVES

  • Discuss how to create a motivational environment
  • Understand the importance of communication and training in motivating sales teams
  • Determine steps your organization can take to motivate sales team members
  • Understand the benefits of tailoring motivation to individual employees
  • Apply the principles of fostering a motivational environment to your own organization
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Create a Motivational Environment
  • Module Three:  Communicate to Motivate
  • Module Four: Train Your Team
  • Module Five: Emulate Best Practices
  • Module Six: Provide Tools
  • Module Seven: Find Out What Motivates Employees
  • Module Eight: Tailor Rewards to the Employee
  • Module Nine: Create Team Incentives
  • Module Ten: Implement Incentives 
  • Module Eleven: Recognize Achievements
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Multi-level marketing, also known as MLM, is a business marketing strategy that many companies use in order to encourage current agents to perform while at the same time growing the team by recruiting and training new agents.  This tactic of marketing helps boost the company’s sales force not only from the sales of the primary agent, but also from the sales and profits of the agents they have recruited. 
With our “Multi-Level Marketing” workshop, your participants will discover the specifics of how multi-level marketing works and how to effectively source agents. For many companies, it can prove to be a valuable tool for not only building revenue, but also for building their marketing and networking circles.  

OBJECTIVES

  • Know how multi-level marketing works
  • Build contacts
  • Recruit new agents
  • Be familiar with social media and marketing
  • Provide training for recruits

OUTLINE

  • Module One: Getting Started  
  • Module Two: How Does Multi-Level Marketing Work  
  • Module Three: Building a Contact List  
  • Module Four: Recruiting New Agents I  
  • Module Five: Recruiting New Agents II  
  • Module Six: Training MLM Agents  
  • Module Seven: Sponsorship/Mentorship  
  • Module Eight: Provide Marketing Presentation Training  
  • Module Nine: Provide Social Media Training  
  • Module Ten: Provide Training in Recruitment 
  • Module Eleven: Provide Ethics Training  
  • Module Twelve: Wrapping Up 


Access Duration: 1 Month
PDUs Available: 7 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 


Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. 
The Negotiation Skills workshop will give your participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Your participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

OBJECTIVES

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else


COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Negotiation
  • Module Three: Getting Prepared
  • Module Four: Laying the Groundwork
  • Module Five: Phase One — Exchanging Information
  • Module Six: Phase Two — Bargaining
  • Module Seven: About Mutual Gain
  • Module Eight: Phase Three — Closing
  • Module Nine: Dealing with Difficult Issues
  • Module Ten: Negotiating Outside the Boardroom
  • Module Eleven: Negotiating on Behalf of Someone Else
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

OBJECTIVES

  • Understand the purpose and benefits of office politics.
  • Setting boundaries and ground rules for new employees.
  • Learn to interact and influence among colleagues.
  • Learn how to manage various personality types in the office.
  • Determine how to gain support and effectively network.
  • Recognize how you are a part of a group and how you function.
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: New Hires
  • Module Three: It’s About Interacting and Influencing
  • Module Four: Dealing with Rumors, Gossip, and Half - Truths
  • Module Five: Office Personalities (I)
  • Module Six: Office Personalities (II)
  • Module Seven: Getting Support for Your Projects
  • Module Eight: Conflict Resolution
  • Module Nine: Ethics
  • Module Ten: You Are Not an Island
  • Module Eleven: Social Events Outside of Work
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop your participants will be given the tools necessary in developing better Organizational Skills.

Through Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.

OBJECTIVES

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Remove the Clutter
  • Module Three: Prioritize
  • Module Four: Scheduling Your Time
  • Module Five: To Do Lists
  • Module Six: Paper and Paperless Storage
  • Module Seven: Organization in Your Work Area 
  • Module Eight: Tools to Fight Procrastination
  • Module Nine: Organizing Your Inbox
  • Module Ten: Avoid the Causes of Disorganization 
  • Module Eleven: Discipline is the Key to Stay Organized 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available:10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management. 
When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

OBJECTIVES

  •  Define performance management.
  • Understand how performance management works and the tools to make it work.
  • Learn the three phases of project management and how to assess it.
  • Discuss effective goal-setting.
  • Learn how to give feedback on performance management.
  • Identify Kolb’s Learning Cycle.
  • Recognize the importance of motivation.
  • Develop a performance journal and performance plan.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Basics (I)
  • Module Three: The Basics (II) 
  • Module Four:  Goal Setting 
  • Module Five:  Establishing Performance Goals
  • Module Six: 360 Degree Feedback
  • Module Seven: Competency Assessments 
  • Module Eight: Kolb's Learning Cycle
  • Module Nine:  Motivation
  • Module Ten: The Performance Journal
  • Module Eleven: Creating a Performance Plan
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person's career. Your participants will be provided a strong set of skills that will complement their current presentation skill set.
The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.

OBJECTIVES

  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts with color
  • Create targeted PowerPoint presentations
  • Utilize white boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use

COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Creating the Program
  • Module Three: Choosing Your Delivery Methods
  • Module Four: Verbal Communication Skills
  • Module Five: Non-Verbal Communication Skills
  • Module Six: Overcoming Nervousness
  • Module Seven: Creating Fantastic Flip Charts 
  • Module Eight: Creating Compelling PowerPoint Presentations
  • Module Nine: Wow ‘Em with the Whiteboard
  • Module Ten: Vibrant Videos and Amazing Audio
  • Module Eleven: Pumping it Up a Notch
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available:  6PDUs
Course Fee:
      USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

A good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore the proposal writing process including the most common types of proposals.
The Proposal Writing workshop will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.

OBJECTIVES

  • Identify the purpose of a proposal
  • Identify different types of proposals
  • Identify and perform the steps in the proposal writing process
  • Perform a needs analysis and write a goal statement
  • Prepare a proposal outline
  • Improve their writing skills with a variety of techniques
  • Use appropriate resources and ghosting to build a strong case
  • Add illustrations to their proposal
  • Proofread and edit their proposal
  • Add the finishing touches to create a professional-looking final product

COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Understanding Proposals
  • Module Three: Beginning the Proposal Writing Process
  • Module Four: Preparing An Outline
  • Module Five: Finding Facts
  • Module Six: Writing Skills (I) 
  • Module Seven: Writing Skills (II) 
  • Module Eight: Writing the Proposal
  • Module Nine: Checking for Readability
  • Module Ten: Proofreading and Editing
  • Module Eleven: Adding the Final Touches 
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

It is not possible to control or manage 100% of risk, but knowing what to do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.
Through our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.


OBJECTIVES

  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organization

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Identifying Hazards and Risks
  • Module Three: Seeking Out Problems Before They Happen (I)
  • Module Four: Seeking Out Problems Before They Happen (II) 
  • Module Five: Everyone’s Responsibility
  • Module Six: Tracking and Updating Control Measures
  • Module Seven: Risk Management Techniques
  • Module Eight: General Office Safety and Reporting
  • Module Nine: Business Impact Analysis
  • Module Ten: Disaster Recovery Plan 
  • Module Eleven: Summary of Risk Assessment
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online     
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.
Our Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, your participants will have the tools to help them create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

OBJECTIVES

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: An Overview
  • Module Three: Types of Hazards 
  • Module Four: Managers Role 
  • Module Five: Training
  • Module Six: Stress Management
  • Module Seven: Workplace Violence 
  • Module Eight: Identifying Your Company Hazards 
  • Module Nine: Drug & Alcohol Abuse
  • Module Ten: Writing the Safety Plan 
  • Module Eleven: Implement the Plan
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and
LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out.
Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication and your participants will realize how Social media and the Workplace can work together.

OBJECTIVES

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a social media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What is Social Media?
  • Module Three: Defining Your Social Media Policy (I)
  • Module Four: Defining Your Social Media Policy (II) 
  • Module Five: Creating a Living Document
  • Module Six: Keeping an Eye on Security 
  • Module Seven: Rules to Follow When Posting (I) 
  • Module Eight: Rules to Follow When Posting (II) 
  • Module Nine: Benefits of Social Media
  • Module Ten: The Pitfalls of Social Media 
  • Module Eleven: Listen to Your Customers 
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Your participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop. 
The Stress Management workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

OBJECTIVES

  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Stress
  • Module Three: Creating a Stress-Reducing Lifestyle
  • Module Four: Altering the Situation
  • Module Five: Avoiding the Situation 
  • Module Six: Accepting the Situation
  • Module Seven: Using Routines to Reduce Stress 
  • Module Eight: Environmental Relaxation Techniques
  • Module Nine: Physical Relaxation Techniques
  • Module Ten: Coping with Major Events
  • Module Eleven: Our Challenge to You
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
    USD 16.66 - Online
    N4,999 - Online
    N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. 
The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

OBJECTIVES:

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations 
  • Understand what a new supervisor needs to do to get started on the right path


COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Setting Expectations
  • Module Three: Setting Goals
  • Module Four: Assigning Work
  • Module Five: Degrees of Delegation
  • Module Six: Implementing Delegation
  • Module Seven: Providing Feedback
  • Module Eight: Managing Your Time
  • Module Nine: Resolving Conflict
  • Module Ten: Tips for Special Situations
  • Module Eleven: A Survival Guide for the New Supervisor
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. 
With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

OBJECTIVES

  • Take a look at inventory management
  • Study supply chain groups
  • Review tracking and monitoring methods
  • Examine supply chain event management
  • Comprehend the flows of supply chain management and data warehouses
  • Understand the levels of supply chain management and their effects
  • Identify how supply chain management relates to: Customer satisfaction, Improving performance, Lowering costs, and Product development


COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Why Supply Chain Management?
  • Module Three: Key Terms (I)
  • Module Four: Key Terms (II)
  • Module Five: Three Levels of Supply Chain Management
  • Module Six: Five Stages of Supply Chain Management
  • Module Seven: The Flows of Supply Chain Management
  • Module Eight: Inventory Management
  • Module Nine: Supply Chain Groups
  • Module Ten: Tracking and Monitoring
  • Module Eleven: Supply Chain Event Management
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10PDUs
Course Fee:
     USD 33.33 - Online    
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended




Facilitator: DexNova Consulting 

Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force. With a company's workforce being the highest cost to it, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employee.
We all know that training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority in today's business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.

OBJECTIVES

  • Define talent and talent management.
  • Understand the benefits of talent management.
  • Recognize performance management and ways to review talent.
  • Identify employee engagement.
  • Create assessments and training programs.
  • Learn how to improve employee retention.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Defining Talent 
  • Module Three: Understanding Talent Management
  • Module Four: Performance Management
  • Module Five: Talent Reviews
  • Module Six: Succession & Career Planning
  • Module Seven: Engagement
  • Module Eight: Competency Assessments
  • Module Nine: Coaching, Training & Development
  • Module Ten: Dos and Don'ts
  • Module Eleven: Employee Retention
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online    
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.
With our Team Building For Managers workshop, your participants will learn how important team building is and how beneficial it can be. Through this workshop, your participants will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this workshop and create a positive atmosphere within your company with the use of teams.

OBJECTIVES

  • Discuss the benefits of team work 
  • Understand the importance of intentionally fostering teamwork 
  • Determine strategies your organization can take to build teams 
  • Understand the benefits of games and social activities in building a team 
  • Apply the principles of team building to your own organization
 

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What Are the Benefits of Team Building?
  • Module Three: Types of Team Building Activities
  • Module Four: Games
  • Module Five: More Team Building Games
  • Module Six: Activities
  • Module Seven: More Team Building Activities
  • Module Eight: Social Gatherings
  • Module Nine: Common Mistakes When Team Building
  • Module Ten: Formatting a Team Building Plan
  • Module Eleven: Evaluate
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not. 

The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

 

OBJECTIVES

  • Describe the concept of a team, and its factors for success
  • Explain the four phases of the Tuckman team development model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  • Discuss the uses,  benefits and disadvantages of various team-building activities
  • Describe several team-building activities that you can use, and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
  • List actions to do -- and those to avoid -- when encouraging teamwork

 

COURSE OUTLINE

 

  • Module One: Getting Started
  • Module Two: Defining Success
  • Module Three: Types of Teams
  • Module Four: The First Stage of Team Development – Forming
  • Module Five: The Second Stage of Team Development – Storming
  • Module Six: The Third Stage of Team Development – Norming
  • Module Seven: The Fourth Stage of Team Development – Performing
  • Module Eight: Team Building Activities
  • Module Nine: Making the Most of Team Meetings
  • Module Ten: Solving Problems as a Team
  • Module Eleven: Encouraging Teamwork
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online

     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

The The meaning of Telephone Etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop.
With our Telephone Etiquette workshop, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.

OBJECTIVES

  • Recognize the different aspects of telephone language 
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Aspects of Phone Etiquette
  • Module Three: Using Proper Phone Language
  • Module Four: Eliminate Phone Distractions
  • Module Five: Inbound Calls
  • Module Six: Outbound Calls 
  • Module Seven: Handling Rude or Angry Callers
  • Module Eight: Handling Interoffice Calls
  • Module Nine: Handling Voicemail Messages
  • Module Ten: Methods of Training Employees 
  • Module Eleven: Correcting Poor Telephone Etiquette
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available:  4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers. 
Through Telework And Telecommuting your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money.
Your participants will establish the additional skills needed to be successful in their work from home environment.

OBJECTIVES

  • Know the skills required for working outside the office
  • Learn keys to proper self-management
  • Learn ways to manage time efficiently
  • Know different methods of organization and planning
  • Identify various forms of communication and their proper use
  • Address and resolve challenges that teleworkers can face

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Core Skills Required 
  • Module Three: Self-Management (I)
  • Module Four: Self-Management (II) 
  • Module Five: Time Management (I) 
  • Module Six: Time Management (II) 
  • Module Seven: Organizing and Planning (I) 
  • Module Eight: Organizing and Planning (II) 
  • Module Nine: Communication (I)
  • Module Ten: Communication (II) 
  • Module Eleven: Additional Challenges 
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.
The Time Management workshop will cover strategies to help participants learn these crucial strategies. Your participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

OBJECTIVES

  • Plan and prioritize each day’s activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively
 
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Setting SMART Goals
  • Module Three: Prioritizing Your Time
  • Module Four: Planning Wisely
  • Module Five: Tackling Procrastination
  • Module Six: Crisis Management
  • Module Seven: Organizing Your Workspace
  • Module Eight: Delegating Made Easy
  • Module Nine: Setting a Ritual
  • Module Ten: Meeting Management
  • Module Eleven: Alternatives to Meetings
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online

     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every person in your booth is an ambassador to your company, make sure they are prepared. Trade show attendees usually plan a list of whom they're going to visit before ever entering the convention center doors, make sure you are on that list.
Make sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!

OBJECTIVES

  • Recognize effective ways of preparing for a trade show
  • Know essential points to setting up a booth
  • Know the Dos and Don’ts behaviors during the show
  • Acknowledge visitors and welcome them to the booth
  • Engage potential customers and work towards a sale
  • Wrap up the trade show and customer leads
 COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Pre-Show Preparation
  • Module Three: Booth Characteristics and Set-Up (I)
  • Module Four: Booth Characteristics and Set-up (II) 
  • Module Five: During the Show (I)
  • Module Six: During the Show (II) 
  • Module Seven: Qualifying Visitors
  • Module Eight: Engaging the Right People
  • Module Nine: The Rules of Engagement (I)
  • Module Ten: Rules of Engagement (II)
  • Module Eleven: After the Show
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you'll want to be prepared for the training that you do. Your participants will begin the process of becoming trainers themselves, and understand that training is a process where skills, knowledge, and attitudes are applied.
The Train-The-Trainer workshop will give all types of trainer's tools to help them create and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will give your trainees what the need to become a trainer themselves.

OBJECTIVES

  • Define training, facilitating, and presenting
  • Understand how to identify participants’ training needs
  • Create a lesson plan that incorporates the range of learning preferences
  • Create an active, engaging learning environment
  • Develop visual aids and supporting materials
  • Manage difficult participants and tough topics

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Training and Facilitation 
  • Module Three: Gathering Materials 
  • Module Four: Creating a Lesson Plan  
  • Module Five: Choosing Activities 
  • Module Six: Preparing for the Workshop
  • Module Seven: Getting Off on the Right Foot
  • Module Eight: Delivery Tips and Tricks
  • Module Nine: Keeping it Interactive  
  • Module Ten: Dealing With Difficult Participants 
  • Module Eleven: Tackling Tough Topics
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.
With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give you participants the knowledge to work with these challenges and succeed in a growing global workforce.

OBJECTIVES

  • Know the keys to establishing a virtual team
  • Learn how to hold effective meetings and group sessions
  • Learn effective ways to communicate with team members
  • Use tools to build trust and confidence among employees
  • Know how to handle poor performing employees
  • Know how to manage a virtual team during any project

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Setting Up Your Virtual Team (I)
  • Module Three: Setting Up Your Virtual Team (II)
  • Module Four: Virtual Team Meetings
  • Module Five: Communication (I)
  • Module Six: Communication (II)
  • Module Seven: Building Trust
  • Module Eight: Cultural Issues
  • Module Nine: To Succeed With a Virtual Team
  • Module Ten: Dealing With Poor Team Players
  • Module Eleven: Choosing the Right Tools
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
    USD 33.33 - Online
    N9,999 - Online
    N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

In the United States today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed.  In this workshop, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well.
With the Women in Leadership workshop, your participants will learn how women are changing the workforce. Through this workshop, your participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.

OBJECTIVES

  • Discuss the leadership gap between men and women
  • Learn about women in various powerful positions
  • Discuss different traits associated with women in management
  • Understand the different barriers facing women in leadership positions
  • Learn about the benefits of having women in the workforce

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Women and the Workforce
  • Module Three:  The Leadership Gap
  • Module Four: Barriers to Women’s Leadership
  • Module Five: Traits of Women’s Management
  • Module Six: Benefits of Women’s Leadership
  • Module Seven: Nurture Women’s Leadership
  • Module Eight: Actively Recruit Women
  • Module Nine: Encourage Networking Opportunities
  • Module Ten: Pair Women with Mentors
  • Module Eleven: Create Educational Opportunities
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.
The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

OBJECTIVES

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Diversity
  • Module Three: Understanding Stereotypes
  • Module Four: Breaking Down the Barriers
  • Module Five: Verbal Communication Skills
  • Module Six: Non-Verbal Communication Skills
  • Module Seven: Being Proactive
  • Module Eight: Coping with Discrimination
  • Module Nine: Dealing with Diversity Complaints as a Person
  • Module Ten: Dealing with Diversity Complaints as a Manager
  • Module Eleven: Dealing with Diversity Complaints as an Organization
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. It can be a crime committed against the law, which is why this topic has become a very important for every organization.
The Workplace Harassment workshop will help give participants the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace. Through this workshop your participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies.

OBJECTIVES

  • Identify the words and actions that constitute harassment.
  • Understand what the law says about harassment.
  • Implement anti-harassment policies.
  • Educate employees and develop anti-harassment policies.
  • Discuss employer and employee’s rights and responsibilities.
  • Address accusations of harassment.
  • Apply proper mediation procedures.
  • Deal with the aftermath of harassment.
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: The Background
  • Module Three: Developing an Anti-Harassment Policy
  • Module Four: Policies in the Workplace
  • Module Five: Proper Procedures in the Workplace
  • Module Six: False Allegations
  • Module Seven: Other Options
  • Module Eight: Sexual Harassment
  • Module Nine: Mediation
  • Module Ten: Conflict Resolution
  • Module Eleven: The Aftermath
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.
In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This workshop will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy.

OBJECTIVES

  • Define workplace harassment.
  • Understand bullies and how to avoid hiring them.
  • Create a risk assessment and understand how to handle violence.
  • Recognize social and business responsibility.
  • Develop relevant policies and procedures.
  • Learn how to investigate complaints.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What Is Workplace Harassment?
  • Module Three: Identifying the Bully
  • Module Four: How to Handle Workplace Violence
  • Module Five: Risk Assessment (I)
  • Module Six: Risk Assessment (II)
  • Module Seven: Being the Victim
  • Module Eight: Checklist for Employers
  • Module Nine: Interview Process
  • Module Ten: Investigation Process
  • Module Eleven: Developing a Workplace Harassment Policy
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense. 
Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

OBJECTIVES

  • Know how to see the big picture
  • Develop a risk management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practice management acumen
  • Find key financial levers

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Seeing the Big Picture
  • Module Three: KPIs (Key Performance Indicators)
  • Module Four: Risk Management Strategies
  • Module Five: Recognizing Learning Events
  • Module Six: You Need to Know These Answers and More
  • Module Seven: Financial Literacy (I)
  • Module Eight: Financial Literacy (II)
  • Module Nine: Business Acumen in Management
  • Module Ten: Critical Thinking in Business
  • Module Eleven: Key Financial Levers
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives. 
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

OBJECTIVES

  • Define and understand ethics.
  • Understand the benefits of ethics. 
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behavior.
  • Learn how to make ethical decisions and lead with integrity.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What is Ethics? 
  • Module Three: Implementing Ethics in the Workplace
  • Module Four: Employer/Employee Rights
  • Module Five: Business & Social Responsibilities
  • Module Six: Ethical Decisions
  • Module Seven: Whistle Blowing 
  • Module Eight: Managerial Ethics 
  • Module Nine: Unethical Behavior 
  • Module Ten: Ethics in Business (I) 
  • Module Eleven: Ethics in Business (II) 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.


OBJECTIVES

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names. 
  • Identify the 3 steps in giving a handshake. 
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Etiquette
  • Module Three: Networking for Success 
  • Module Four: The Meet and Greet
  • Module Five: The Dining in Style  
  • Module Six: Eating Out
  • Module Seven: Business Email Etiquette
  • Module Eight: Phone Etiquette
  • Module Nine: The Written Letter  
  • Module Ten: Dressing for Success 
  • Module Eleven: International Etiquette 
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended




Facilitator: DexNova Consulting 

The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio as it is not the expected absences that can cripple a company, but the unexpected ones.
Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small business Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition is just as important as picking the right person for the job.

OBJECTIVES

  • Define business succession planning and its role in your company.
  • Lay the groundwork to develop a succession plan.
  • The importance of mentorship.
  • Define and use a SWOT analysis to set goals.
  • Create a plan, assign roles, and execute the plan.
  • Communicate to develop support and manage change.
  • Anticipate obstacles, and evaluate and adapt goals and plans.
  • Characterize success.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Succession Planning Vs. Replacement Planning
  • Module Three: Preparing for the Planning Process
  • Module Four: Initiating Process
  • Module Five: The SWOT Analysis
  • Module Six: Developing the Succession Plan
  • Module Seven: Executing the Plan
  • Module Eight: Gaining Support
  • Module Nine: Managing the Change
  • Module Ten: Overcoming Roadblocks
  • Module Eleven: Reaching the End
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. 
The Collaborative Business Writing workshop will give your participants the knowledge and skills to collaborate with others and create that important document. Your participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.

OBJECTIVES

  • Define collaborative business writing
  • Know different types of collaborative writing
  • Know how to collaborate with team members
  • Learn methods of handling conflict in writing
  • Build collaborative writing teams

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What is Collaborative Business Writing?
  • Module Three: Types of Collaborative Business Writing 
  • Module Four: Collaborative Team Members
  • Module Five: Collaborative Tools and Processes
  • Module Six: Setting Style Guidelines
  • Module Seven: Barriers to Successful Collaborative Writing
  • Module Eight: Overcoming Collaborative Writing Barriers
  • Module Nine: Styles of Dealing with Conflict
  • Module Ten: Tips for Successful Business Writing Collaboration
  • Module Eleven: Examples of Collaborative Business Writing 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended


    


Facilitator: DexNova Consulting 

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more. 
Creating a Great Webinar is all about providing a great interaction between the presenter and the audience. Your participants will develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one.

OBJECTIVES

  • Define webinars and their purpose
  • Choose the best formats
  • Prepare for webinars
  • Avoid common mistakes
  • Understand how to interact with the target audience
  • Follow up successfully

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What Can a Webinar Do?
  • Module Three: Successful Webinar Criteria
  • Module Four: Find the Right Format
  • Module Five: Marketing and Social Media
  • Module Six: Leading up to Your Webinar
  • Module Seven: Drive Up Registration
  • Module Eight: Presentation Tips
  • Module Nine: Interacting with Your Audience
  • Module Ten: Mistakes to Avoid
  • Module Eleven: Post Event
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 2 PDUs
Course Fee: N1,999 | $6.66


Facilitator: DexNova Consulting 

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. 
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

OBJECTIVES

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools 
  • Deal with difficult customers

COURSE OUTLINE

  • Module One: Getting Started 
  • Module Two: Who We Are and What We Do  
  • Module Three: Establishing Your Attitude 
  • Module Four: Identifying and Addressing Customer Needs 
  • Module Five: Generating Return Business 
  • Module Six: In-Person Customer Service 
  • Module Seven: Giving Customer Service over the Phone 
  • Module Eight: Providing Electronic Customer Service 
  • Module Nine: Recovering Difficult Customers 
  • Module Ten: Understanding When to Escalate 
  • Module Eleven: Ten Things You Can Do to WOW Customers Every Time 
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended




Facilitator: DexNova Consulting 

Crating a Lunch and Learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. Your participants will be shown the criteria involved in creating a great Lunch and Learn environment. They are usually voluntary, thus attendance can sometimes be an issue. With this workshop you will be given the knowledge work through this issue and others. 
Our Lunch and Learn workshop will give your organization a quick and useful tool to add to its training department. Your participants will be able to use it as a follow-up or refresher to a previous training session. It doesn’t have to be just about a learning event, it can also involve collaboration, networking, or sharing best practices between employees.

OBJECTIVES

  • Understand what a lunch and learn is and is not
  • Be able to set up and break down
  • Create new content
  • Address difficult situations and people
  • Create useful takeaways
  • Use feedback to improve future lunch and learns

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Prep Work 
  • Module Three: Creating the Content (I)
  • Module Four: Creating the Content (II)
  • Module Five: During the Session
  • Module Six: Food and Facilities 
  • Module Seven: Take Away Material 
  • Module Eight: Difficult Situations or People
  • Module Nine: What a Lunch and Learn Is Not
  • Module Ten: Best Practices (I)
  • Module Eleven: Best Practices (II)
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 2 PDUs
Course Fee: N1,999 | $6.66


Facilitator: DexNova Consulting 

Would you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. 
Let our Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop. 

OBJECTIVES

  • Understand how to start a business
  • Develop a business plan
  • Get financing for your business
  • Hire and train employees
  • Run your business
  • Grow your business

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Decide on the Type of Business 
  • Module Three: What Is the Market/Competition Like?
  • Module Four: Basics of Starting a Business
  • Module Five: Create a Business Plan
  • Module Six: Get Financing
  • Module Seven: Hire Employees
  • Module Eight: Training Employees
  • Module Nine: Market the Business
  • Module Ten: Run the Business
  • Module Eleven: Grow the Business
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Successful event planning starts with possessing good communication skills, being highly organized, and having the ability to follow up with vendors until completion. Preparation before, during, and after is crucial in helping reach your desired objectives. 
With our Event Planning workshop, your participants will learn how to anticipate and solve common planning issues for any small event such as informal gatherings, up to complex meetings. Effectively troubleshooting will help insure a happy and enjoyable event.

OBJECTIVES

  • Understand the different types of events
  • Understand the planning process
  • Know how to organize your event
  • Understand how to manage and organize your staff effectively
  • Know how to tie up loose ends after the event

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Types of Events 
  • Module Three: Brainstorming
  • Module Four: Types of Entertainment
  • Module Five: Support Staff
  • Module Six: Technical Staff 
  • Module Seven: Vendors 
  • Module Eight: Finalize the Plan
  • Module Nine: Administrative Tasks
  • Module Ten: Get Organized
  • Module Eleven: Post Event Activities
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online    
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

    Register for Blended



Facilitator: DexNova Consulting 

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. 
With The Handing A Challenging Customer workshop, your participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.  Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer. 

OBJECTIVES

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Right Attitude Starts with You
  • Module Three: Stress Management (Internal Stressors)
  • Module Four: Stress Management (External Stressors)
  • Module Five: Transactional Analysis
  • Module Six: Why are Some Customers Difficult
  • Module Seven: Dealing with the Customer Over the Phone
  • Module Eight: Dealing with the Customer In Person
  • Module Nine: Sensitivity in Dealing with Customers
  • Module Ten: Scenarios of Dealing with a Difficult Customer
  • Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience.  Internet Marketing Fundamentals will provide your participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content.

If you want your business to grow then your participants need to understand Internet Marketing Fundamentals.

OBJECTIVES

  • Know how to conduct market research
  • Develop a workable internet marketing campaign
  • Recognize your target market
  • Understand your brand
  • Grasp SEO and website characteristics
  • Find and capture leads


COURSE OUTLINE 

  • Module One: Getting Started
  • Module Two: SWOT Analysis in Marketing
  • Module Three: Marketing Research
  • Module Four: Real Time Marketing
  • Module Five: Brand Management
  • Module Six: Social Media (I)
  • Module Seven: Social Media (II)
  • Module Eight: SEO Basics
  • Module Nine: Website Characteristics
  • Module Ten: Capturing Leads
  • Module Eleven: Campaign Characteristics
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 2 PDUs
Course Fee:
     USD 6.66 - Online
     N1,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

    Register for Blended



Facilitator: DexNova Consulting 

Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed. 
Marketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing

OBJECTIVES

  • Define your market.
  • Know the different types of marketing and ways to use them.
  • Learn effective ways of communicating with the customer.
  • Know how to set marketing goals and strategies.
  • Recognize common marketing mistakes and know how to avoid them.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What is Marketing?
  • Module Three: Common Marketing Types (I)
  • Module Four: Common Marketing Types (II) 
  • Module Five: The Marketing Mix 
  • Module Six: Communicating the Right Way
  • Module Seven: Customer Communications 
  • Module Eight: Marketing Goals
  • Module Nine: The Marketing Funnel
  • Module Ten: Marketing Mistakes (I) 
  • Module Eleven: Marketing Mistakes (II)
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically:  the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop. 

With our Power of Networking (Outside the Company) workshop, your participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.

OBJECTIVES:

  • Identify and avoid obstacles
  • Implement networking principles
  • Use online tools
  • Prioritize contacts
  • Manage networks effectively

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Benefits of Networking Outside of Work
  • Module Three: Networking Obstacles
  • Module Four: Networking Principles
  • Module Five: Why Network
  • Module Six: How to Build Networks
  • Module Seven: Online Networking Tools
  • Module Eight: Develop Interpersonal Relationships
  • Module Eight: Review Questions
  • Module Nine: Review Questions
  • Module Ten: Time Management
  • Module Eleven: Manage Personal and Professional Networks
  • Module Twelve: Wrapping Up


Access Duration: 1 Month

PDUs Available: 6 PDUs

Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 


Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit. 
Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented. 

OBJECTIVES

  • Understand the factors that contribute to customer objections.
  • Define different objections.
  • Recognize different strategies to overcome objections.
  • Identify the real objections.
  • Find points of interest.
  • Learn how to deflate objections and close the sale.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Review Questions
  • Module Three: Seeing Objections as Opportunities
  • Module Four: Getting to the Bottom
  • Module Five: Finding a Point of Agreement
  • Module Six: Have the Client Answer Their Own Objection
  • Module Seven: Deflating Objections
  • Module Eight: Unvoiced Objections
  • Module Nine: The Five Steps
  • Module Ten: Dos and Don'ts
  • Module Eleven: Sealing the Deal
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop. 
With our Prospecting and Lead Generation workshop, your participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their sales strategy.

OBJECTIVES

  • Identify prospects
  • Implement both traditional and new marketing methods
  • Use the pipeline effectively
  • Educate customers
  • Track activity and make adjustments as needed

COURSE OUTLINE

  • Module One: Getting Started 
  • Module Two: Prospecting 
  • Module Three: Traditional Marketing Methods  
  • Module Four: New Marketing Methods  
  • Module Five: Generating New Leads 
  • Module Six: Avoid Common Lead Generation Mistakes 
  • Module Seven: Educate Prospects 
  • Module Eight: The Pipeline 
  • Module Nine: Follow up Communication 
  • Module Ten: Track Activity  
  • Module Eleven: Create Customers 
  • Module Twelve: Wrapping Up 

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online

     N25,000 | N30,000 - Blended

  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended


Facilitator: DexNova Consulting 

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. 
The Sales Fundamentals workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Your participants will become more confident, handle objections, and learning how to be a great closer.

OBJECTIVES

  • Understand the language of sales
  • Prepare for a sales opportunity
  • Begin the discussion on the right foot
  • Make an effective pitch
  • Handle objections
  • Seal the deal
  • Follow up on sales
  • Set sales goals
  • Manage sales data
  • Use a prospect board

COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Understanding the Talk
  • Module Three: Getting Prepared to Make the Call
  • Module Four: Creative Openings
  • Module Five: Making Your Pitch
  • Module Six: Handling Objection 
  • Module Seven: Sealing the Deal
  • Module Eight: Following Up
  • Module Nine: Setting Goals 
  • Module Ten: Managing Your Data 
  • Module Eleven: Using a Prospect Board 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee:
      USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. 
The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant's lives and have a positive effect on all of them.

OBJECTIVES

  • Define assertiveness and self-confidence, and list the four styles of communication
  • Describe the types of negative thinking, and how one can overcome negative thoughts
  • Explain the difference between listening and hearing.
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
  • Utilize methodologies for understanding your worth -- and the use of positive self-talk
  • List reasons why a pleasing appear
  • ance and body language are critical for creating a strong first impression
  • Practice sending positive communications phrased as “I-Messages”
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What Does Self-Confidence Mean To You?
  • Module Three: Obstacles to Our Goals
  • Module Four: Communication Skills
  • Module Five: The Importance of Goal Setting
  • Module Six: Feeling the Part
  • Module Seven: Looking the Part
  • Module Eight: Sounding the Part
  • Module Nine: Powerful Presentations
  • Module Ten: Coping Techniques
  • Module Eleven: Dealing with Difficult Behavior
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Becoming a more likable boss can sometimes be a difficult process to describe. It can be one characteristic that facilitates great communication and great employee relationships. It can be the special way that you show confidence in among your team. These and other events can become more easily managed with this great workshop. 

With our How to Become a More Likable Boss workshop, your participants will begin to see how important it is to develop better managerial skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

OBJECTIVES

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for
  • yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team 
  • Learn how to trust others and earn their trust.

COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Is it Better to be Loved or Feared?
  • Module Three: Leadership as Service
  • Module Four: Leadership by Design
  • Module Five: Understanding Motivation
  • Module Six: Constructive Criticism
  • Module Seven: The Importance of Tone
  • Module Eight: Trusting Your Team
  • Module Nine: Earning the Trust of Your Team
  • Module Ten: Building and Reinforcing Your Team
  • Module Eleven: You are the Boss of You
  • Module Twelve: Wrapping Up


Access Duration: 1 Month

PDUs Available: 6 PDUs

Course Fee: N6,999 | $23.33



Facilitator: DexNova Consulting 

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
The Generation Gaps workshop will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.
        
OBJECTIVES

  • History behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: History
  • Module Three: Traditionalist
  • Module Four: Baby Boomers
  • Module Five: Generation X
  • Module Six: Generation Y
  • Module Seven: Differentiations Between
  • Module Eight: Finding Common Ground
  • Module Nine: Conflict Management (I)
  • Module Ten: Conflict Management (II)
  • Module Ten: Review Questions
  • Module Eleven: The Power of 4
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This workshop will provide the knowledge and skills for your participants to complete more tasks and get things done.
Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.

OBJECTIVES

  • Overcome procrastination
  • Manage time effectively
  • Accomplish important tasks
  • Self-motivate
  • Create SMART goals

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Overcoming Procrastination (I)
  • Module Three: Overcoming Procrastination (II) 
  • Module Four: Four P’s of Goal Setting
  • Module Five: Improving Motivation 
  • Module Six: Wise Time Management 
  • Module Seven: Tips for Completing Tasks 
  • Module Eight: Increase Your Productivity 
  • Module Nine: “To Do” List Characteristics 
  • Module Ten: Smart Goals
  • Module Eleven: Mistakes Will Happen
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.
Once you learn the techniques of true Leadership And Influence Influence, you will be able to build the confidence it takes to take the
lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

OBJECTIVES

  • Define “leadership”
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing
  • Explain leading by Participating
  • Explain leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals


COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: The Evolution of Leadership
  • Module Three: Situational Leadership
  • Module Four: A Personal Inventory 
  • Module Five: Modeling the Way  
  • Module Six: Inspiring a Shared Vision
  • Module Seven: Challenging the Process
  • Module Eight: Enabling Others to Act 
  • Module Nine: Encouraging the Heart 
  • Module Ten: Basic Influencing Skills 
  • Module Eleven: Setting Goals
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
    
USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended




Facilitator: DexNova Consulting 

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.


OBJECTIVES

  • Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
  • Know common anger myths and their factual refutations.
  • Know the helpful and unhelpful ways of dealing with anger.
  • Understand the difference between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • Negotiation and solution-building.
  • Reflect on one’s hot buttons and personal anger dynamics.
  • Learn and practice de-escalation techniques.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Anger
  • Module Three: Do’s and Don’ts
  • Module Four: Gaining Control
  • Module Five: Separate the People from the Problem
  • Module Six: Working on the Problem
  • Module Seven: Solving the Problem 
  • Module Eight: A Personal Plan
  • Module Nine: The Triple A Approach
  • Module Ten: Dealing with Angry People 
  • Module Eleven: Pulling It All Together 
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive.
Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Your participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.

OBJECTIVES

  • Define and understand attention management.
  • Identify different types of attention.
  • Create strategies for goals and SMART goals.
  • Be familiar with methods that focus attention.
  • Put an end to procrastination.
  • Learn how to prioritize time.
  • Increased productivity
  • Increased job satisfaction

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Introduction to Attention Management
  • Module Three: Types of Attention
  • Module Four: Strategies for Goal Setting 
  • Module Five: Meditation 
  • Module Six: Training  Your Attention 
  • Module Seven: Attention Zones Model 
  • Module Eight: SMART Goals 
  • Module Nine: Keeping Yourself Focused
  • Module Ten: Procrastination 
  • Module Eleven: Prioritizing Your Time 
  • Module Twelve: Wrapping Up 

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.

Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.


OBJECTIVES

  • Define body language.
  • Understand the benefits and purpose of interpreting body language.
  • Learn to interpret basic body language movements.
  • Recognize common mistakes when interpreting body language.
  • Understand your own body language and what you are communicating.
  • Practice your body language skills.


COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Communicating with Body Language
  • Module Three: Reading Body Language
  • Module Four: Body Language Mistakes
  • Module Five: Gender Differences
  • Module Six: Nonverbal Communication
  • Module Seven: Facial Expressions
  • Module Eight: Body Language in Business
  • Module Nine: Lying and Body Language
  • Module Ten: Improve Your Body Language
  • Module Eleven: Matching Your Words to Your Movement
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

OBJECTIVES

  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette.
  • Learn the basic styles of conflict resolution.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution.
  • Understand the different elements of effective communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there’s conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Introduction 
  • Module Three: Effective Work Etiquette
  • Module Four: Costs and Rewards  
  • Module Five: Conflict Resolution   
  • Module Six: Getting to the Cause  
  • Module Seven: Communication   
  • Module Eight: Negotiation  
  • Module Nine: Identifying Your Need  
  • Module Ten: Writing a Civility Policy   
  • Module Eleven: Implementing the Policy 
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.

OBJECTIVES

  • Understand the components of critical thinking
  • Utilize non-linear thinking
  • Use logical thinking
  • Recognize what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Components of Critical Thinking
  • Module Three: Non-Linear Thinking 
  • Module Four: Logical Thinking  
  • Module Five: Critical Thinkers (I) 
  • Module Six: Critical Thinking (II)  
  • Module Seven: Evaluate the Information 
  • Module Eight: Benefits of Critical Thinking 
  • Module Nine: Changing Your Perspective  
  • Module Ten: Problem Solving  
  • Module Eleven: Putting It All Together 
  • Module Twelve: Wrapping Up 

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.
With our Developing Creativity course your participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative.
 
OBJECTIVES

  • Define creativity
  • Act with confidence
  • Engage in curiosity
  • Stop acting out of fear
  • Learn from introspection
  • Take risks

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What Is Creativity?
  • Module Three: Getting Inspired 
  • Module Four: Beating Procrastination 
  • Module Five: Improving Your Creative Mindset (I) 
  • Module Six: Improving Your Creative Mindset (II) 
  • Module Seven: Curiosity 
  • Module Eight: Take Risks 
  • Module Nine: Think Like a Child
  • Module Ten: Environmental Factors 
  • Module Eleven: Individual Brainstorming 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Our Digital Citizenship course will give your participants the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.
Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.

OBJECTIVES

  • Define digital citizenship.
  • Use technology appropriately.
  • Use social networking to create your brand.
  • Protect your reputation online.
  • Practice safe use of technology.
  • Understand digital etiquette.
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: What Is Digital Citizenship?
  • Module Three: Being a Good Citizen 
  • Module Four: Best Practices for Sharing 
  • Module Five: Networking and Personal Branding (I) 
  • Module Six: Networking and Personal Branding (II)  
  • Module Seven: Digital Security and Safety (I) 
  • Module Eight: Digital Security and Safety (II)
  • Module Nine: Dealing with the Dark side  
  • Module Ten: Digital Etiquette (I) 
  • Module Eleven: Digital Etiquette (II) 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985. 
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

OBJECTIVES

  •  Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.
  • Balance optimism and pessimism.
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: What is Emotional Intelligence?
  • Module Three: Skills in Emotional Intelligence
  • Module Four: Verbal Communication Skills  
  • Module Five: Non-Verbal Communication Skills
  • Module Six: Social Management and Responsibility
  • Module Seven: Tools to Regulate Your Emotions
  • Module Eight: Gaining Control
  • Module Nine: Business Practices (I)
  • Module Ten: Business Practices (II)   
  • Module Eleven: Making an Impact   
  • Module Twelve: Wrapping Up  
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance personal a professional success.
With our Improving Mindfulness workshop, your participants will begin to identify their own patterns of thinking. As they learn to practice mindfulness, they will cultivate positive emotions that will have a dramatic effect on the work environment.

OBJECTIVES

  • Define mindfulness
  • Develop techniques to make oneself more attuned to the present moment
  • Understand the value and utility of one’s emotions
  • Learn how to identify and counter distorted thinking
  • Learn how to cultivate genuine positive emotions
  • Become more fully present in social interactions

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What Is Mindfulness?
  • Module Three: Practicing Mindfulness
  • Module Four: Emotional Intelligence
  • Module Five: Cognitive Distortion (I)
  • Module Six: Cognitive Distortion (II)
  • Module Seven: Mindfulness Based Cognitive Therapy
  • Module Eight: Mindfulness and Gratitude
  • Module Nine: Cultivating the High Performance Emotions
  • Module Ten: Mindfulness in Customer Service
  • Module Eleven: Mindfulness and Leadership
  • Module Twelve: Wrapping Up

Access Duration: 1 Month

PDUs Available: 4PDUs

Course Fee: N4,999 | $16.66



Facilitator: DexNova Consulting 

Self awareness is an important part of everyday life. It transfers over to your personal, social, physical and work life. It can help one gain a better understanding of themselves, and how to live a better, more fulfilling life. When working to deepen one’s own self awareness, it is important to fully engage yourself. One should take the time and proper steps, to fully become self aware.
With the Deepening Self Awareness workshop, your participants will learn how beneficial becoming more self aware can be. A highly self aware person will become more equipped to deal with daily life and its challenges. Through this workshop, your participants will gain a new perspective on themselves and their emotions, and become a valuable member to society.

OBJECTIVES

  • Define the self and different aspects of the self
  • Learn from introspection
  • Understand the nature and value of emotions
  • Appreciate themselves
  • Appreciate others
  • Improve effectiveness

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: What Is the Self? 
  • Module Three: Awareness of the Physical Self 
  • Module Four: Time Management 
  • Module Five: The Emotional Self  
  • Module Six: Mood Management 
  • Module Seven: The Mental Self 
  • Module Eight: Interpersonal Awareness 
  • Module Nine: The Spiritual Self 
  • Module Ten: Limitations of Self Awareness 
  • Module Eleven: Independence versus Interdependence 
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Increasing ones happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier. Happiness will spread throughout your organization, and have a positive effect on everyone.
With our Increasing Your Happiness workshop your participants will engage in unique and helpful ways to increase their happiness. This will have a robust effect on their professional and personal lives. It will improve their communication skills, increase productivity, and lesson absenteeism.


OBJECTIVES
·         Discuss how planning ahead cultivates workplace happiness
·         Create a nightly routine and daily plan
·         Relate more effectively to others in the workplace
·         Understand how the workspace environment impacts happiness
·         Think more positively
·         Take actions that will create greater workplace happiness

Increasing ones happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier. Happiness will spread throughout your organization, and have a positive effect on everyone.
With our Increasing Your Happiness workshop your participants will engage in unique and helpful ways to increase their happiness. This will have a robust effect on their professional and personal lives. It will improve their communication skills, increase productivity, and lesson absenteeism.

OBJECTIVES

  • Discuss how planning ahead cultivates workplace happiness
  • Create a nightly routine and daily plan
  • Relate more effectively to others in the workplace
  • Understand how the workspace environment impacts happiness
  • Think more positively
  • Take actions that will create greater workplace happiness

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Plan Ahead for Happiness
  • Module Three: Plan Your Day 
  • Module Four: Relate to Others 
  • Module Five: Go to Your Happy (Work) Space 
  • Module Six: Accentuate the Positive
  • Module Seven: Use Your Benefits 
  • Module Eight: Take Control of Your Career Happiness 
  • Module Nine: Set Boundaries
  • Module Ten: Practice Positivity 
  • Module Eleven: Choose to Be Happy 
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

OBJECTIVES

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Verbal Communication Skills
  • Module Three: Non-Verbal Communication Skills 
  • Module Four: Making Small Talk and Moving Beyond 
  • Module Five: Moving the Conversation Along
  • Module Six: Remembering Names
  • Module Seven: Influencing Skills 
  • Module Eight: Bringing People to Your Side
  • Module Nine: Sharing Your Opinion 
  • Module Ten: Negotiation Basics 
  • Module Eleven: Making an Impact
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Onlinr
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Searching for a job can be intimidating. How do you know what job you're best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?
The Job Search Skills workshop will give you the answers to all these questions, plus a plan to get you to a new job within a month. After completing this program, you'll be more than ready to start your search for your perfect job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs your participants should apply for.

OBJECTIVES

  • Define your objectives and purpose in your search for employment.
  • Help you establish SMART goals in the job-hunting process.
  • Assist you in developing a first month plan of action for your job search.
  • Craft an effective resume.
  • Form an attractive cover letter.
  • Develop and present a portfolio of your prior work.
  • Learn networking skills in finding leads for jobs.
  • Efficiently get interviews and thrive in the interview process.

COURSE OUTLINE

  • Module One: Getting Started 
  • Module Two: Ready, Set, Go!  
  • Module Three: Building Your Resume 
  • Module Four: Polishing Your Resume  
  • Module Five: Writing a Cover Letter  
  • Module Six: Creating a Portfolio 
  • Module Seven: Networking Skills 
  • Module Eight: Skills for Success  
  • Module Nine: Where to Look?  
  • Module Ten: Understanding the Interview 
  • Module Eleven: Interview Skills 
  • Module Twelve: Wrapping Up  
Access Duration: 1 Month
PDUs Available: 2 PDUs
Course Fee: N1,999 | $6.66


Facilitator: DexNova Consulting 

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. It is important to pay extra attention to internal networking, or networking within the company. To be truly effective, internal networking must be utilized throughout the company.
With The Power of Networking (Within the Company) workshop your participants will learn how internal networking is changing the workforce. Through this workshop, your participants will gain a new perspective networking, and what benefits can come from fully utilizing and making connections with internal networking.

OBJECTIVES

  • Define networking
  • Understand networking principles
  • Use networking tools
  • Avoid common mistakes
  • Understand how to build relationships
  • Manage time successfully
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: The Benefits of Networking at Work
  • Module Three: Networking Obstacles 
  • Module Four: Networking Principles 
  • Module Five: How to Build Networks 
  • Module Six: Recognize Networking Opportunities
  • Module Seven: Common Networking Mistakes 
  • Module Eight: Develop Interpersonal Relationships 
  • Module Nine: Online Networking Tools 
  • Module Ten: Time Management
  • Module Eleven: Review Questions 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed.
With our Personal Branding course your participants will be able to share their vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it.

OBJECTIVES

  • Define your image.
  • Control your image.
  • Understand how to sharpen your brand.
  • Use social media appropriately.
  • Manage your brand in a crisis.
  • Develop a professional appearance.
 
COURSE OUTLINE
  • Module One: Getting Started 
  • Module Two: Defining Yourself (I) 
  • Module Three: Defining Yourself (II)  
  • Module Four: Controlling and Developing Your Image  
  • Module Five: Personal and Professional Influences 
  • Module Six: Sharpening Your Brand  
  • Module Seven: Appearance Matters  
  • Module Eight: Social Media (I)  
  • Module Nine: Social Media (II)   
  • Module Ten: Brand Management During a Crisis 
  • Module Eleven: Branding Personality Traits 
  • Module Twelve: Wrapping Up 

Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize their personal productivity. 
Personal Productivity is a goal most of us have. Through this workshop your participants will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this workshop your participants will take ownership and begin to lead a more productive life.

OBJECTIVES

  • Set and evaluate SMART goals
  • Use routines to maximize their productivity
  • Use scheduling tools to make the most of their time
  • Stay on top of their to-do list
  • Start new tasks and projects on the right foot
  • Use basic project management techniques
  • Organize their physical and virtual workspaces for maximum efficiency
  • Take back time from e-mail and handheld devices
  • Beat procrastination

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Setting SMART Goals 
  • Module Three: The Power of Routines 
  • Module Four: Scheduling Yourself  
  • Module Five: Keeping Yourself on Top of Tasks 
  • Module Six: Tackling New Tasks and Projects 
  • Module Seven: Using Project Management Techniques 
  • Module Eight: Creating a Workspace 
  • Module Nine: Organizing Files and Folders 
  • Module Ten: Managing E-Mail 
  • Module Eleven: Tackling Procrastination 
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available:4 PDUs
Course Fee:
     USD 16.66 - Online
     N4,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop your participants will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.

OBJECTIVES

  • Identify their audience
  • Create a basic outline
  • Organize their ideas
  • Flesh out their presentationFind the right words
  • Prepare all the details
  • Overcome nervousness
  • Deliver a polished, professional speech
  • Handle questions and comments effectively

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Identifying Your Audience
  • Module Three: Creating a Basic Outline 
  • Module Four: Organizing the Program 
  • Module Five: Fleshing It Out
  • Module Six: Putting It All Together
  • Module Seven: Being Prepared 
  • Module Eight: Overcoming Nervousness 
  • Module Nine: Delivering Your Speech (I)  
  • Module Ten: Delivering Your Speech (II)  
  • Module Eleven: Questions and Answers  
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interrupt social cues. They will create positive connections and increase their influence during social situations.
Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give your participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!

OBJECTIVES

  • Be aware of our own behaviors
  • Learn to be empathetic with others
  • Know tools for active listening
  • Effectively communicate interpersonally
  • Recognize various social cues
  • Determine appropriate conversation topics
  • Know various forms of body language

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Increase Your Self Awareness
  • Module Three: The Keys to Empathy 
  • Module Four: Active Listening 
  • Module Five: Insight on Behavior 
  • Module Six: Communication
  • Module Seven: Social Cues (I) 
  • Module Eight: Social Cues (II)  
  • Module Nine: Conversation Skills 
  • Module Ten: Body Language 
  • Module Eleven: Building Rapport
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee: N6,999 | $23.33


Facilitator: DexNova Consulting 

Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Your participants will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.
With our Social Learning course your participants will be creating learning communities that benefit every aspect of your organization. They will learn new behaviors through observation and modeling and be instilled with a passion for learning.

OBJECTIVES

  • Define and use social learning.
  • Identify social learning tools.
  • Manipulate group dynamics and culture.
  • Craft and lead role play scenarios.
  • Practice being a role model.
  • Understand modeling and observation.

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Setting the Right Group Dynamic (I)
  • Module Three: Setting the Right Group Dynamic (II)
  • Module Four: Develop a Social Learning Culture at Work (I)
  • Module Five: Develop a Social Learning Culture at Work (II)
  • Module Six: Develop a Culture of Social Learning at Work (III)
  • Module Seven: Role Playing (I)
  • Module Eight: Role Playing (II)
  • Module Nine: Utilizing the Right Tools (I)
  • Module Ten: Utilizing the Right Tools (II)
  • Module Eleven: Modeling and Observational Learning
  • Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 4 PDUs
Course Fee: N4,999 | $16.66


Facilitator: DexNova Consulting 

Project Management Institute is the world's leading not-for-profit professional membership association for the project, program and portfolio management profession. Founded in 1969, PMI delivers value for more than 2.9 million professionals working in nearly every country in the world through global advocacy, collaboration, education and research. PMI advances careers, improves organizational success and further matures the profession of project management through its globally recognized standards, certifications, resources, tools, academic research, publications, professional development courses, and networking opportunities. As part of the PMI family, Human Systems International (HSI) provides organizational assessment and benchmarking services to leading businesses and government, while ProjectManagement.com and ProjectsAtWork.com create online global communities that deliver more resources, better tools, larger networks and broader perspectives.

The ITIL® Foundation training allows delegates to gain a comprehensive grounding in the aspects of ITIL® service management. Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer's needs, drivers and motivation.
The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.

Upon completion of the ITIL Foundation course, you will:

  • Have Basic understanding of the ITIL Framework and also Understand Service Management technology
  • Learn the overview of the Service Lifecycle ITIL® library
  • Understand how ITIL can be used to enhance the quality of IT service management within an organization
  • Be aware of the key areas of the 5 ITIL core books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.


The training gives you online access for 2 months to Interactive training videos covering all modules.


Access Duration: 2 Month

PDUs Available: 14 PDUs

Course Fee: N25,000

With thousands of Project Management Professionals worldwide, the Project Management Institute’s certification program is now a standard across all industries. Becoming a certified Project Management Professional (PMP) involves meeting certain education and experience requirements, and passing a 200-question exam.

Coursework is focused on the key topics and knowledge areas required for success on the exam. Our study strategy will increase comprehension and retention of key elements, while also providing students with practical information that can be applied immediately to the project work environment.

  • Training videos covering all modules
  • Downloadable Online study material (Study Notes, Terms and Concepts)
  • Chapter Tests
  • 4 Simulated practice test (each 200 questions, 4 hours)
  • Video guide of how to file your PMP application
  • 40 Days Study plan to PMP exam
  • 90 days online course access
  • 35 contact hours.


Access Duration: 3 Month

Course Fee: N30,000 | $100

The aim of this course is to provide delegates with sufficient knowledge and understanding of the PRINCE2® method to be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2®. The Foundation qualification is also a pre-requisite for the Practitioner qualification.

By the end of the course a delegate should understand the structure and key terminology of the method. Specifically the delegate should understand:


  • The characteristics and context of a project and the benefits of adopting PRINCE2®
  • The purpose of the PRINCE2® roles, management products and themes
  • The PRINCE2® principles
  • The purpose, objectives and context of the PRINCE2® processes.


Access Duration: 1 Month
Course Fee: N27001 | $66.67

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.
Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this workshop as it prepares them to seek out that great candidate and make sure they are a fit for your company. Your participants will obtain the necessary tools required in finding that diamond in the rough.

OBJECTIVES

  • Know how to present the current open position
  • Develop a workable hiring strategy
  • Know how to determine which candidates to interview
  • Steps and techniques to use in an interview
  • Welcome newly hired employees
  • Find potential candidates for the position
 COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Defining and Knowing the Position
  • Module Three: Hiring Strategy 
  • Module Four: Lure in Great Candidates 
  • Module Five: Filtering Applicants to Interview 
  • Module Six: The Interview (I) 
  • Module Seven: The Interview (II) 
  • Module Eight: Selection Process (I) 
  • Module Nine: Selection Process (II) 
  • Module Ten: Making an Offer  
  • Module Eleven: Onboarding   
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 6 PDUs
Course Fee:
     USD 23.33 - Online
     N6,999 - Online

     N25,000 | N30,000 - Blended

  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge! 
The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

OBJECTIVES

  • Understand the basic concept of knowledge management (KM)
  • Identify the do’s and don’ts of KM
  • Identify the KM live cycle
  • Identify the new KM paradigm
  • Identify the KM models
  • Understand how to build a KM rational for your company
  • Understand how to customize KM definitions
  • Identify the steps to implementing KM in your organization
  • Identify tips for success
  • Understand the advance topics in KM

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Knowledge Management
  • Module Three: Dos and Don’ts 
  • Module Four: The Knowledge Management Life Cycle 
  • Module Five: The New Knowledge Management Paradigm 
  • Module Six: Knowledge Management Models  
  • Module Seven: Building a Knowledge Management Rationale 
  • Module Eight: Customizing Knowledge Management Definitions 
  • Module Nine: Implementing Knowledge Management in Your Organization  
  • Module Ten: Tips for Success  
  • Module Eleven: Advance Topics  
  • Module Twelve: Wrapping Up 
Access Duration: 1 Month
PDUs Available: 9 PDUs
Course Fee: N9,999 | $33.33


Facilitator: DexNova Consulting 

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.
Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.

OBJECTIVES

  • Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
  • Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
  • Describe the key dimensions of quality – product features and freedom from deficiencies
  • Develop attributes and value according to the Kano Model
  • Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
  • Describe what is required to regulate a process
  • Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
  • Using basic techniques such as DMAIC and how to identify Six Sigma Projects
  • Use specific criteria to evaluate a project
  • Discover root causes of a problem

COURSE OUTLINE

  • Module One: Getting Started
  • Module Two: Understanding Lean
  • Module Three: Liker’s Toyota Way
  • Module Four: The TPS House  
  • Module Five: The Five Principles of Lean Business
  • Module Six: The First Improvement Concept (Value)
  • Module Seven: The Second Improvement Concept (Waste)
  • Module Eight: The Third Improvement Concept (Variation)  
  • Module Nine: The Fourth Improvement Concept (Complexity) 
  • Module Ten: The Fifth Improvement Concept (Continuous Improvement)
  • Module Eleven: Review Questions
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  • Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia

     Register for Blended



Facilitator: DexNova Consulting 

In this workshop, your participants will get knowledge they need to manage effectively their image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. This workshop is designed to provide practical and hands-on tools that will give your participants a skillset in dealing with the media and the public.
Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities.

OBJECTIVES

  • Network for success
  • Manage “Meet and Great” opportunities
  • Dress for success
  • Write effectively
  • Set goals
  • Manage media relations
  • Plan issue and crisis communication
  • Use social media
  • Deliver effective employee communication
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Networking for Success (I)
  • Module Three: Networking For Success (II)
  • Module Four: The Meet and Greet  
  • Module Five: Dressing for Success   
  • Module Six: Writing  
  • Module Seven: Setting Goals
  • Module Eight: Media Relations  
  • Module Nine: Issues and Crisis Communication Planning  
  • Module Ten: Social Media (The PR Toolkit)  
  • Module Eleven: Employee Communications
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  •      Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia.

     Register for Blended



Facilitator: DexNova Consulting 

In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size. 
The Project Management workshop will give participants an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout your organization.
 
OBJECTIVES:

  • Define projects, project management, and project managers
  • Identify the five process groups and nine knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements, and deliverables
  • Create key project documents.
  • Build a project schedule by estimating time, costs, and resources
  • Understand and use the work breakdown structure
  • Create project planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project 
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project
 
COURSE OUTLINE
  • Module One: Getting Started
  • Module Two: Key Concepts (I)
  • Module Three: Key Concepts (II)
  • Module Four: Initiation (I)
  • Module Five: Initiation (II)
  • Module Six: Planning (I)
  • Module Seven: Planning (II)
  • Module Eight: Planning Tools
  • Module Nine: Executing the Project
  • Module Ten: Maintaining and Controlling the Project
  • Module Eleven: Closing Out
  • Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 9 PDUs
Course Fee:
     USD 33.33 - Online
     N9,999 - Online
     N25,000 | N30,000 - Blended
  • Blended is a combination of Classroom and Online, only available in Nigeria, Ghana and Ethiopia

    Register for Blended




Facilitator: DexNova Consulting